You’ve Got Questions - We’ve Got Answers
What should the customer know about your pricing (e.g., discounts, fees)?
At Faros Construction we are able stay competitive in prices with other contractors because we are a small company therefore our over head costs are low. We can pass those savings on to our customers. Additionally, we can work with most budgets and are willing to negotiate prices in order to beat our competitors on price. Although we charge a substantial amount under market value, the quality of our work is some of the best you'll find in the industry.
What education and/or training do you have that relates to your work?
I have worked in various types of construction fields for about 15 years now including masonry, paint and dry wall, landscaping, cement and construction management. I received a Bachelor of Science in Mathematics as well as a Master's in Data Analytics. I have managed to combine my training in analytics as well as utilizing my network in the construction industry in order to bring high quality work to our customer without the price tags of larger companies.
What types of customers have you worked with?
I have worked with a variety of customers in the past. Like most industries, most customers we work with are those looking to have a quality product at a fair price. We take it one step further and offer the highest quality workmanship at prices substantially lower than market value.
What advice would you give a customer looking to hire a provider in your area of work?
The biggest mistake I see potential customers making in our areas of work is going with a contractor simply because they offer the lowest price. Like anything else, you pay what you get for. The power of the internet has allowed people and potential customers with similar interest to connect with one another. I recommend customers to ask for customer reviews, references, pictures of previous work (before and after pics are usually good) basically do your research. I know that choosing a customer is a headache however the headache increases ten fold when you find out that the contractor you chose left your most prized possession, usually your home, in shambles. Do you want the place where you come back to every day to be left a shambles because you wanted to save a few dollars?
What is your typical process for working with a new customer?
Initially I will meet the customer at the job site and walk through the work the customer is desiring. The customer will tell me what they are looking for where I can also offer some suggestions depending factors such as desired time of start and completion of project, current availability, budget, etc. I take basic measurements and usually have a detailed estimate to the customer within the next business day. I schedule a follow up call with the customer to discuss the details of the estimate. If we can work out an agreement, I schedule the start date, prepare all necessary paper work such as contracts, permits, zoning, etc. and get the materials ordered.
How did you get started doing this type of work?
Originally I got started in the construction industry as a child as my dad is a mason by trade. I found the concept of constructing different structures and general construction methods as well as how evolution of methods quite interesting.
Describe a recent project you are fond of. How long did it take?
We recently completed a project for Jay and Deandre. They had been through six contractors at that point and spent over 100k in remodeling costs over the course of a year only to find themselves with an incomplete remodeled job. They gave us a call and we were able to finish up the remodel job in the course of 4 weeks at a price that we were able to agree on. It was a rewarding experience seeing Jay's and Deandre's faith restored in general contractors. We still currently work with Jay and Deandre as they constantly refer us to some of their customers.
What questions should customers think through before talking to professionals about their project?
The following questions should be asked when talking to a contractor about your next home project -How many of these projects have you done in the past? -How long will the project take? -What type of material do you use? -Can you provide references of past customers? -Are you willing to sign a contract?